Frequently Asked Questions

Yes. The SecureGold Kit is completely free upon your request! There is no obligation once you receive it.
The payment we issue is different for each SecureGold Kit, depending on the contents. To understand how we determine payment amounts, please see What We Pay for Gold.

We buy all sorts of items — and not just gold, either! Gold Pal Canada buys any items that contain gold, silver, platinum and diamonds. We also purchase genuine Swiss watches, bracelets, gold pins and brooches, cocktail rings, class rings, wedding bands and more!

 

Your SecureGold Kit will arrive at the address you have provided in a regular business envelope. It will come with the following components:

  • A custom, bar coded, insured and trackable Canada Post Xpresspost return envelope with a tracking receipt.
  • A thick padded mailer bag to safely hold all your scrap gold.
  • An instruction letter on how to pack your gold items correctly.
  • A payment form for you to fill out and place in the return envelope with your scrap gold so we know where to send your cheque.

All you need to do is fill out the payment form, put your gold items in the padded mailer, put the form and mailer in the return envelope and put it in the mail. Postage and insurance are covered by us.

Of course! Each kit that we send to our customers is insured. The maximum insurance per SecureGold Kit is $100.00 as described in our Terms and Conditions. If you think your gold is worth more than $100.00, we recommend that you purchase additional insurance from Canada Post or any carrier of your choice and we will reimburse you for up to $500 in coverage. Please include the receipt along with your shipment.
First, check to see if the item has any hallmarks or markings. If no markings are present but you still feel that the item is real, you can send it in and we’ll test it for you at no cost. Before sending, we recommend trying to run a magnet over the item to see if it is magnetic or not. If the item sticks to the magnet, it does not contain solid gold, silver or platinum.
No Problem! Sometimes your silver flatware and cups are too large to fit inside our SecureGold Kit. Just give us a call at 1-877-847-4084 to make arrangements.
We offer above average payments as part of our commitment to 100% customer satisfaction. If for any reason you are not happy with your cash payment, do not worry. As long as we receive the cheque back within 12 days of the date on the cheque, we will return the material you included in the SecureGold Kit. With us there is never a risk or obligation.